Shipping policy

Please keep in mind while estimating arrival time that to keep prices low and offer a wide range of color combinations almost all items are made as soon as the order is received. Construction time ranges between one and a four weeks depending on the size, complexity of the order, colour choice, and how busy we are. Remember that we are much busier during Halloween and its best to order in advance. We can make your item with rush production for an extra $15 for 6-9 day production or $25 for 2-4 day production (if it takes a few days longer to make we always use your rush fee to upgrade you to a faster shipping method). You must select on the product page and smaller items can often be made faster for no fee if you email us.

Shipping charges are minimal and based on Canada Post and Fedex's rates based on the item weight. Here is an estimate of shipping times, we'll usually add tracking info the day after we ship the package and you can log in to your account to see the information:

Shipping to the United States

  • Xpresspost USA  2-3 business days (trackable)
  • Expedited US Business 4-6 business days (trackable)
  • Small Packets Air  4-11 business days (insured, no tracking number)
  • Tracked Packet - 4-7 business days (trackable)
  • FedEx International Priority Overnight 1 business day (trackable)

Shipping to Canada

  • Xpresspost  1-4 business days (trackable)
  • Expedited 2-7 business days (trackable)
  • Regular 6-12 business days (trackable)
  • FedEx International Priority  1-2 business day (trackable)

Shipping Overseas 

  • Air mail 4-16 business days (insured)
  • Tracked Packet - International 4-11 business days (trackable)
  • Expresspost 4-7 business days (trackable)
  • FedEx International Priority  2-3 business days (trackable)

All customs and brokerage charges (if any) are the responsibility of the buyer.  Please note the rush option is production time only, not shipping time. If you require an item completed and shipped out to you in 48 hours please email us with the details and we will let you know if it is possible and what the rush fee if any will be. Please give yourself a few days leeway time in case of problems with shipping or if you are not home to accept the parcel (if you request Fedex).